Keeping staff healthy and safe at work

Workers compensation claims and associated costs

Staff recorded 384 workplace incidents in the 2023–24 financial year compared to 241 incidents last financial year, a 59 percent increase.

Of these incidents, 75 percent were related to unreasonable client conduct or threats from clients, a decrease of 6 percent since 2022–23.

Our insurer received 72 injury and illness notifications, of which 27 were cost-impacting workers compensation claims for the 2023–24 financial year. The total net amount paid for these claims was $401,210.95. Of the 27 claims, 12 were physical and 15 were psychological.

We spent a total of $1,821,933 on all active workers compensation claims in 2023–24, with an overall claims breakdown of:

• 32 physical injuries, totalling 17 percent of claims costs, and
• 35 psychological injuries, totalling 83 percent of claims costs.

Injury/illness notifications by mechanism