Our five-year strategic plan sets our direction as an organisation, and we develop yearly implementation plans that reflect our goals. 2023–24 was the first year in our 2023–28 strategic plan.

Photo of three people standing together smiling, with part of a Disaster Response Legal Service banner behind them. To the left is Disaster Response Legal Service solicitor, Natalie Bechara. In the middle is Joanna Quilty, Head of Preparedness and Recovery at NSW Reconstruction Authority. To the right is Disaster Response Legal Service solicitor, Ayala Amber. Disaster Response Legal Service solicitors Natalie Bechara (left) and Ayala Amber (right) with Head of Preparedness and Recovery at NSW Reconstruction Authority Joanna Quilty (centre), at the Windsor Recovery Centre following the April 2024 floods.

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Our five-year strategic plan

Our 2023–24 performance highlights

Measuring our performance

How our key services tracked over the last five years

Year-on-year trends – a snapshot

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