Our clients and services

Annual Report 2023–24

Our clients

24.4% of clients identified as Aboriginal or Torres Strait Islander.

9.6% of clients were born in non-English speaking countries.

3.9% of clients required and interpreter.

35.1% of clients identified as female.

11.5% of clients were under 18.

84% of clients were aged 18–60.

4.5% of clients were over 60.

51.7% of clients were on Commonwealth benefits.

35.8% of clients lived in rural and regional areas (including Newcastle and Wollongong).

Note: This section shows the percentage of legal representation services provided to each group of clients. Legal representation services consist of grants of aid, extended legal assistance and early resolution assistance.

Services to clients

Total representation: 50,644

Donut chart displaying total representation in terms of services to clients by in-house lawyers and private lawyers. Total representation of 50,644. In-house lawyers provided 16,301 services and private lawyers provided 34,343 services.

Total duty services: 225,683

Donut chart displaying duty services by in-house lawyers and private lawyers. Total duty services 225,683. In-house lawyers provided 137,840 services and private lawyers provided 87,843 services.

Total other services: 284,737

Donut chart displaying total of other services provided. Total other services 284,737. We provided 163,517 information services, 95,812 legal advice services, and 25,408 minor assistance services.

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Providing services to those who need them most

Aboriginal and Torres Strait Islander clients

Meeting the needs of diverse clients

Highlights from our practice areas

Community legal education

Private lawyers

National Legal Aid

Programs we administer

Creating accessible and efficient office spaces

Technology

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