How our key services tracked over the last five years

Annual Report 2023–24

Total client services

Bar chart displaying total client services over the last five years. We provided 561,064 services in 2023–24, 511,829 services in 2022–23, 423,431 services in 2021–22, 531,451 services in 2020–21, and 563,485 services in 2019–20.

Legal representation

Bar chart displaying legal representation. We provided 50,644 services in 2023–24, 44,283 services in 2022–23, 40,696 services in 2021–22, 43,833 services in 2020–21, and 39,936 services in 2019–20.

Note: Legal representation is the total of grants of aid, extended legal assistance and early resolution assistance.

Legal advice services

Bar chart displaying legal advice services over the last five years. We provided 95,812 services in 2023–24, 93,968 services in 2022–23, 84,946 services in 2021–22, 99,547 services in 2020–21, and 100,121 services in 2019–20.

Duty services at courts and tribunals

Bar chart displaying duty services at courts and tribunals over the last five years. We provided 225,683 services in 2023–24, 205,836 services in 2022–23, 190,207 services in 2021–22, 197,634 services in 2020–21, and 202,113 services in 2019–20.

Family law mediations

Bar chart displaying family law mediation services over the last five years. We provided 3,307 services in 2023–24, 2,753 services in 2022–23, 3,086 services in 2021–22, 2,890 services in 2020–21, and 2,708 services in 2019–20.

Minor assistance services

Bar chart displaying minor assistance services over the last five years. We provided 25,408 services in 2023–24, 23,923 services in 2022–23, 20,709 services in 2021–22, 19,456 services in 2020–21, and 24,880 services in 2019–20.

Representation services to Aboriginal and Torres Strait Islander clients

Bar chart displaying the proportion of representation services to Aboriginal and Torres Strait Islander clients over the last five years. We provided 24.4% of representation services to Aboriginal and Torres Strait Islander clients in 2023–24, 23.2% in 2022–23, 21.3% in 2021–22, 19.4% in 2020–21, and 18.3% in 2019–20.

Community legal education sessions

Bar chart displaying community legal education sessions over the last five years. We provided 1,721 services in 2023–24, 2,035 services in 2022–23, 1,320 services in 2021–22, 1,713 services in 2020–21, and 1,789 services in 2019–20.

Read more

Year-on-year trends – a snapshot

Our five-year strategic plan

Our 2023–24 performance highlights

Measuring our performance

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