Legal aid is available for certain types of consumer protection matters for consumers including:
This policy does not apply to professional negligence matters. The stages of consumer protection matters for which legal aid is available are set out below at Civil policy 4.4.2 (Consumer protection matters – external dispute resolution) to 4.4.4 (Consumer protection matters – court or tribunal proceedings) of this chapter.
Legal funding is available to consumers for external dispute resolution.
To be eligible for legal aid the applicant must satisfy:
the Merit Test.
Legal funding will only be made available where it is appropriate in the particular circumstances of the matter that the applicant has legal assistance, taking into account:
See Civil guideline 4.4 on external dispute resolution.
See Civil guideline 4.13 on grants of aid for test cases.
Legal funding is available to assist an applicant in lodging a complaint to the regulator in a consumer protection matter.
To be eligible for legal aid the applicant must satisfy:
Legal aid is available to consumers for court or tribunal proceedings.
To be eligible for legal aid the applicant must satisfy:
Where the matter is eligible for the small claims procedure set out at s199 of the National Consumer Credit Protection Act 2009 (Cth), the following additional requirement must be fulfilled:
Note: See the Availability of Funds Test for how the test applies in Commonwealth consumer protection matters.
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