Extended Legal Assistance is available to eligible applicants to resolve financial product or service disputes involving unfair conduct or practices.  

Extended Legal Assistance is available to:

  • negotiate or engage in internal dispute resolution
  • complain to the Australian Securities and Investments Commission (ASIC)

Where the dispute involves:

  • unconscionable conduct, unjustness or unfair contract terms   
  • breaches of the National Consumer Credit Protection Act, ASIC Act or Insurance Contracts Act
  • failure to comply with industry codes of practice or regulatory guidance
  • an insurance claim arising from disaster
  • a contract entered into in the context of domestic and family violence of elder abuse

 

Early Resolution Assistance is available to eligible applicants to resolve disputes about financial products and services involving unfair conduct or practices.  

Early Resolution Assistance is available to:

  • complain to and attend conciliations at the Australian Financial Complaints Authority

Where the dispute involves:

  • unconscionable conduct, unjustness or unfair contract terms
  • breaches of National Consumer Credit Protection Act, ASIC Act or Insurance Contracts Act
  • failure to comply with industry codes of practice or regulatory guidance
  • an insurance claim arising from disaster
  • a contract entered into in the context of domestic and family violence of elder abuse

Extended Legal Assistance is available to eligible applicants to resolve disputes about consumer goods and services involving unfair conduct and practices.

Extended Legal Assistance is available to:

  • negotiate or engage in internal dispute resolution
  • engage in alternative dispute resolution through an Industry Ombudsman
  • complain to the Office of Fair Trading or the Australian Competition and Consumer Commission (ACCC)

Where the dispute involves:

  • breach of the Australia Consumer Law
  • breach of the Motor Dealers and Repairers Act
  • failure to comply with industry codes of practice or regulatory guidance
  • a contract entered into in the context of domestic and family violence of elder abuse