Family Advocacy and Support Service (FASS)

We can help if you are affected by family violence and have a family law issue. Our lawyers and support workers can help you if you:

  • have experienced family violence, or
  • someone says you have used violence.

Other family members like grandparents can also use our services.

We can help with problems like:

  • sorting out arrangements for children
  • getting an ADVO
  • getting a divorce
  • getting child support
  • sorting out problems with Department of Communities and Justice (DCJ, formerly “FaCS”)
  • getting victims support
  • sorting out other legal problems you have because of family violence

We can:

  • give you legal advice
  • help with court documents
  • appear for you in court in some cases
  • find you a lawyer if you need help for an ongoing case

We can work with your support worker to support you with your case and improve your safety.

We can help you even if your ex-partner is getting help from another part of Legal Aid NSW. We can’t share the information you give us unless you tell us we can.

We can work with you to:

  • work out what you need help with and connect you with other services
  • help you to better understand your legal problem and the choices you have
  • give you information and support during your family law case
  • advocate for you with organisations like the Police, Housing, Centrelink and Victims Services
  • sort out practical problems like getting you Centrelink
  • help you get an ADVO
  • help you plan for your safety at home and at court
  • talk to the Family Law Courts about your safety at court
  • connect you with behaviour change programs or other services.

We can help you if you have a private lawyer, a lawyer from a Community Legal Centre or Legal Aid NSW or even if you don’t have a lawyer. We can help you if you have a matter in court or not. 

We have Aboriginal workers and workers from diverse backgrounds at some locations. Ask us about this.

We can work with your lawyer to support you with your case and improve your safety.

How do I get help?

Duty lawyers and social support workers are available at the following locations:

Sydney RegistryParramatta Registry 
Newcastle Registry Wollongong Registry 
Albury RegistryArmidale (circuit location)
Broken Hill (circuit location)Coffs Harbour (circuit location)
Dubbo RegistryForster (circuit location)
Gosford (circuit location)Gunnedah (circuit location)
Lismore (Registry)Orange (circuit location)
Tamworth (circuit location)Wauchope (circuit location)
Wagga Wagga (circuit location) 

Duty lawyers and support workers are available in person Monday to Friday at the following FCFCOA Locations:

  • Parramatta
  • Sydney
  • Newcastle
  • Wollongong

At other locations across NSW, duty lawyers and support workers are available in person when the FCFCOA is sitting at that location. At other times we can help by telephone.

  • You can contact a duty lawyer by calling 1800 551 589
  • You can contact a social support worker for women by calling 1800 11 FASS (1800 11 3277)
  • You can contact a social support worker for men by calling 1300 00 FASS (1300 00 3277)

If you are transgender or gender diverse just let us know which service you’d prefer to work with.

If you are worried about your safety at court or about going to court please call our support service before your court date.

  • For emergency help

    For emergency help

    Call the Police on 000