Understanding Our Clients and Serving Our Mob

Understanding Our Clients provides lawyers with foundational awareness and knowledge to aid understanding of our clients and provides insights into working more effectively with different client cohorts. 

Serving our Mob provides a specific focus in understanding our Aboriginal and Torres Strait Islander clients.

The complete module consists of two videos and 9 tip sheets. Each tip sheet focuses on a different client cohorts and consists of tips for working more effectively with that client cohort, information about non-legal referrals, targeted action learning activities and links to useful resources.

To demonstrate participation in this training module, you are required to register and complete it through the Learning Management System (LMS) (course code: UOC230728).

Learning outcomes

By the end of the training, participants will be able to:

1. know what they need to understand to work more effectively with different client cohorts
2. identify referrals for non-legal issues, and
3. apply knowledge and skills gained through targeted action learning activities.

Course content

Understanding Our Clients video

Presented by Legal Aid NSW lawyers.

Serving Our Mob video

Tip sheets with learning activities

• Aboriginal and Torres Strait Islander peoples tip sheet (PDF, 234 kb)
• children and young people tip sheet (PDF, 155 kb)
• culturally and linguistically diverse people, including refugees tip sheet (PDF, 146 kb)
• homeless people tip sheet (PDF, 150 kb)
• older people tip sheet (PDF, 151 kb)
• people experiencing domestic and family violence tip sheet (PDF, 153 kb)
• people experiencing mental ill-health tip sheet (PDF, 175 kb)
• people with a disability tip sheet (PDF,167 kb)
• prisoners tip sheet (PDF, 149 kb)