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Understanding Our Clients and Serving Our Mob

This training module provides lawyers with knowledge to work more effectively with different client cohorts.

Disclaimer

The Lawyer Education Series has been developed for lawyers, not self-represented parties. The training modules assume a high level of foundational legal knowledge because they are made for lawyers. The modules are not a complete guide to the law and should not be relied upon for the preparation of your case.

If you need legal help, please call LawAccess NSW on 1300 888 529 between 9am and 5pm, Monday to Friday (excluding public holidays).

Overview

Understanding Our Clients provides lawyers with foundational awareness and knowledge to aid understanding of our clients and provides insights into working more effectively with different client cohorts.

Serving our Mob provides a specific focus in understanding our Aboriginal and Torres Strait Islander clients.

The complete module consists of two videos and 9 tip sheets. Each tip sheet focuses on a different client cohorts and consists of tips for working more effectively with that client cohort, information about non-legal referrals, targeted action learning activities and links to useful resources.

To demonstrate participation in this training module, you are required to register and complete it through our Learning Management System (LMS) (course code: UOC230728).

Learning outcomes

By the end of the training, participants will be able to:

  1. know what they need to understand to work more effectively with different client cohorts
  2. identify referrals for non-legal issues, and
  3. apply knowledge and skills gained through targeted action learning activities.

Course content

Understanding Our Clients video

Serving Our Mob video

Tip sheets with learning activities

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